Can ServiceFlowOS manage emergency drainage call-outs?

Yes. Reactive drainage jobs can be logged, scheduled and assigned to engineers alongside planned surveys and repair work.

Can drainage businesses manage domestic and commercial customers?

Yes. Residential customers, landlords, commercial clients and customer sites can all be managed from the same platform.

Can drainage companies create quotes and invoices?

Yes. ServiceFlowOS supports professional quotations, invoices, payment records, outstanding balances and customer receipts.

Industries Built for drainage companies

Drainage CRM & job management software.

Manage blocked drain call-outs, customers, drainage surveys, CCTV inspections, repairs, engineers, quotes, invoices and payments from one connected platform.

Book a Free Demo See How It Works

£40 per month

Unlimited users

UK support

Drainage job workflow

ServiceFlowOS

Customer Michael Turner Blocked external drain

Urgent

01 Call-out Issue logged

✓

02 Dispatched Engineer assigned

✓

03 Drainage Work In progress

04 Invoice Ready on completion

BLOCKED DRAINS EMERGENCY CALL-OUTS CCTV SURVEYS DRAIN REPAIRS ENGINEER SCHEDULING INVOICES BLOCKED DRAINS EMERGENCY CALL-OUTS CCTV SURVEYS DRAIN REPAIRS ENGINEER SCHEDULING INVOICES

Built for reactive drainage work

From emergency call-out to completed drainage job.

Drainage businesses need to move quickly. A blocked drain or flooding issue can become an urgent job within minutes, while surveys and planned repairs still need organising.

ServiceFlowOS keeps the customer, property, reported issue, engineer, job notes, quotation, invoice and payment connected throughout the workflow.

Call-out

Record the customer, address and drainage problem.

→

Dispatch

Schedule the visit and assign an available engineer.

→

Inspect

Assess the blockage, drainage issue or repair required.

→

Complete

Clear, repair or complete the required drainage work.

→

Invoice

Raise the invoice using the existing job information.

→

Payment

Record payment and issue the customer a receipt.

Drainage customer management

Know the property. Know the drainage history.

Keep customer contact details, property addresses, previous drainage jobs, surveys, repairs, quotes and invoices together in one searchable CRM.

Keep customer and property information available before an engineer attends.

Build a clearer history of previous drainage problems and repair work.

Manage domestic, landlord and commercial customers from one platform.

Explore customer management

Customer & property record

ServiceFlowOS drainage quotation displayed on a tablet

Professional drainage quotes

Drainage engineer schedule ServiceFlowOS drainage engineer scheduling software

Emergency Call-out Blocked external drain

Today · 14:00

JW Engineer assigned

Drainage jobs & dispatch

Reactive call-outs and planned work on one schedule.

Organise emergency blocked drain jobs, CCTV surveys, jetting, repairs and planned drainage work while keeping engineers and office staff on the same page.

Log reactive drainage call-outs and schedule engineers quickly.

Keep surveys and planned repair work visible alongside urgent jobs.

Assign engineers and keep the status of each job easier to understand.

Explore drainage job management

Built for drainage engineers in the field

Give your engineers the job details on site.

ServiceFlowOS works on phones and tablets so engineers can access customer addresses, drainage job details and previous history while working away from the office.

✓

Drain cleared Job updated

✎

Customer sign-off Captured digitally

Customer & address

Give engineers access to the information they need before arriving.

Reported drainage issue

Keep the customer's original problem attached to the correct job.

Previous job history

See previous drainage work when returning to the same customer or property.

Digital completion

Update the job and customer record once work has been completed.

Drainage quotes, invoices & payments

Complete the drainage job. Get the paperwork finished too.

Keep quotations, completed work, invoices, balances and payments connected to the same customer and drainage job.

Invoice & payment

01 Quote For repair work

02 Invoice After completion

Example ServiceFlowOS drainage payment receipt

03 Receipt When paid

Drainage business software

Built around the way drainage companies actually work.

Reactive jobs stay connected from call-out to payment.

Keep the reported blockage, customer details, engineer, site work, follow-up, invoice and payment tied to the same drainage job.

Emergency and planned work.

Manage urgent blocked drains alongside CCTV surveys, repairs and planned drainage projects.

Property history.

Keep previous drainage issues and repair history available when the same customer calls again.

Unlimited users.

Add engineers, office staff and managers without paying another monthly licence for each person.

Professional documentation.

Create branded quotes, invoices and receipts while keeping job and customer history organised.

One platform for drainage services

Manage more than blocked drain call-outs.

Drainage companies often combine reactive call-outs, surveys, cleaning, repair work and larger drainage projects.

ServiceFlowOS gives your business one connected workflow for managing different types of drainage jobs without splitting customer information across different systems.

Blocked Drains

Log urgent blocked drain jobs, dispatch an engineer and keep the full customer history connected.

Drain Jetting

Schedule drain cleaning and jetting work alongside reactive and planned jobs.

CCTV Drain Surveys

Organise survey visits and keep resulting quotations and repair work linked to the customer.

Drain Repairs

Manage quoted repair work from scheduling through to completion and invoicing.

Commercial Drainage

Keep commercial customers, sites, drainage work, engineers and financial records together.

Simple monthly pricing

Your drainage company. One system.

Customers, drainage jobs, engineers, schedules, quotes, invoices, payments and more — all included.

✓ Unlimited users ✓ No setup fee ✓ UK support ✓ Ongoing updates

£ 50

per month for your business

Book a Free Demo See ServiceFlowOS working around your drainage business.

Drainage CRM FAQs

Questions? Start here.

Common questions from drainage businesses looking for a better way to manage reactive jobs, engineers, customers and paperwork.

Ask us something

Is ServiceFlowOS suitable for drainage companies? +

Yes. ServiceFlowOS can support self-employed drainage engineers, small drainage businesses and growing companies with multiple engineers and office staff.

Can it manage emergency drainage call-outs? +

Yes. Reactive jobs can be logged, scheduled and assigned to engineers while keeping all customer and job information connected.

Can it manage CCTV drain surveys and repair work? +

Yes. Survey visits, resulting quotations and subsequent drainage repair jobs can all be managed through the same customer workflow.

Can drainage engineers use ServiceFlowOS on site? +

Yes. ServiceFlowOS works on phones, tablets and computers so engineers can access customer and job information while in the field.

Can we create drainage quotes and invoices? +

Yes. Create professional quotations and invoices, record full or partial payments, view remaining balances and generate customer receipts.

Do you charge extra for additional engineers? +

No. ServiceFlowOS uses one monthly price for the business rather than charging another monthly licence for each engineer or office user.

DRAINAGE

See it for yourself

Ready to run your drainage company from one place?

Book a free demonstration and see how ServiceFlowOS can help manage drainage customers, emergency call-outs, engineers, surveys, repairs, invoices and payments from one connected platform.

Book a Free Demo Explore the Platform

Direct, UK-based support

Work directly with the developer behind the platform.

No anonymous software company, outsourced support team or complicated chain of account managers. ServiceFlowOS is developed and supported directly by Michael Wood | Web & Automation.

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Reviews displayed above were left for Michael Wood | Web & Automation, the independent UK business responsible for designing, developing and supporting ServiceFlowOS.

The complete all-in-one business management platform for trades and service companies. Save time, reduce paperwork and stay organised wherever your team is working.

Hi, I'm Michael

Questions about ServiceFlowOS?

I'm usually available on WhatsApp if you'd like to ask anything before booking a demo.

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