While building websites, bespoke CRMs and automation systems
for businesses across the UK, I began receiving more and more
enquiries from companies that needed a better way to manage
their day-to-day work.
Many were relying on paper diaries, handwritten notes,
spreadsheets and several disconnected applications. Others
had spoken to larger software companies and been quoted
thousands of pounds for systems that were too complicated,
unsuitable for their workflow or tied to expensive contracts.
The businesses were different, but the problems were often
the same: customer details were difficult to find, paperwork
took too long, jobs were harder to track and important
information could easily be missed.
I believed there should be a more straightforward option.
That idea became ServiceFlowOS.
